Our Commitment to Your Satisfaction
At Furnabrew, we believe that premium kitchen essentials deserve an equally premium shopping experience—one that extends beyond your purchase to ensure complete satisfaction with our products. Just as we carefully craft and curate our furniture and coffee equipment, we’ve designed a straightforward returns process that respects your time and investment.
Return & Exchange Eligibility
Timeframe
We accept returns and exchanges within 15 days of your receipt of items. This gives you ample time to ensure our products meet your expectations and complement your kitchen space.
Condition Requirements
- Items must be in original, unused condition
- All original packaging and tags must be intact
- Furniture must show no signs of assembly or use
- Electronic coffee equipment must be in factory-sealed condition
Non-Returnable Items
Based on our product analysis and to ensure quality standards, the following items cannot be returned or exchanged:
- Coffee Equipment – Due to hygiene considerations and manufacturer warranties, all coffee equipment purchases are final once opened or used
- Customized or Made-to-Order Furniture – Items specifically manufactured to your specifications
- Final Sale Items – Clearly marked during purchase
- Damaged Items – Due to improper assembly or customer-induced damage
Note: This policy aligns with industry standards for premium kitchen and specialty coffee equipment.
Return Process
Follow these simple steps to initiate your return or exchange:
Step 1: Submit Your Request
Contact our customer service team within the 15-day return window by emailing [email protected] with the following information:
Body:
Dear Furnabrew Customer Service Team,
I would like to request a [return/exchange] for my recent purchase.
Order Information:
– Order Number: [Your Order Number]
– Order Date: [Date of Purchase]
– Product Name: [Name of Item]
– Reason for Return: [Please provide detailed reason]
Preferred Resolution:
– [Refund to original payment method / Exchange for (specify product)]
I confirm that the item is in its original condition with all packaging intact.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
Step 2: Receive Authorization & Instructions
Our Oakland-based team will respond within 24 hours during business days with:
- Return authorization number
- Prepaid shipping label (for qualified returns)
- Detailed packing instructions
- Return shipping address
Step 3: Ship Your Return
Package your item securely using the original packaging and include all components. Attach the provided shipping label and drop off at the designated carrier location.
Step 4: Processing & Resolution
Once we receive your return, our team will:
- Inspect the item within 3-5 business days
- Process your refund or exchange
- Send confirmation email with tracking for exchanges
Refund Information
Refund Timeline
- Credit Card/PayPal Refunds: 5-10 business days after return processing
- Bank Transfer Refunds: 7-14 business days depending on your financial institution
Refund Amount
Your refund will include the full product price. Original shipping fees are non-refundable, except in cases where we sent the wrong item or a defective product.
Exchange Processing
Exchanges are processed once we receive and inspect your return. You’ll receive email confirmation with tracking information for your new item. Standard shipping timelines apply for exchanged items.
International Returns
As we serve customers worldwide (excluding select Asian regions and remote areas), please note:
- Return shipping costs for international orders are the customer’s responsibility
- Customs duties and taxes for returned items cannot be refunded
- Return processing may take additional time for international shipments
Damaged or Incorrect Items
If you receive a damaged item or incorrect product, contact us immediately at [email protected]. We’ll arrange for a prepaid return label and expedite replacement at no additional cost.
Contact Our Returns Team
Our dedicated customer service team is here to ensure your Furnabrew experience meets our premium standards. Contact us with any return-related questions:
Email: [email protected]
Address: 441 Merritt Avenue, Oakland, US 94610
Response Time: Typically within 24 hours during business days
At Furnabrew, we believe that transforming your kitchen experience includes standing behind our products with confidence. Our returns policy reflects the same attention to detail and commitment to quality that defines our premium kitchen essentials collection.