Our Commitment to Your Premium Experience
At Furnabrew, we believe that transforming your kitchen with premium essentials deserves an equally premium delivery and satisfaction guarantee. Just as we carefully craft and curate our furniture and coffee equipment, we’ve designed shipping and returns processes that respect your time and investment.
Shipping Information
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You will receive a confirmation email with tracking information once your order ships.
Shipping Methods & Timelines
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipping | DHL or FedEx |
| Free Shipping | Free for orders over $50 | 15-25 business days after shipping | EMS |
International Shipping Note: We serve customers worldwide, excluding select Asian regions and remote areas. International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Returns & Exchanges Policy
Eligibility & Timeframe
We accept returns and exchanges within 15 days of your receipt of items. This gives you ample time to ensure our products meet your expectations and complement your kitchen space.
Condition Requirements
- Items must be in original, unused condition
- All original packaging and tags must be intact
- Furniture must show no signs of assembly or use
- Electronic coffee equipment must be in factory-sealed condition
Non-Returnable Items
Based on our product analysis and to ensure quality standards, the following items cannot be returned or exchanged:
- Coffee Equipment – Due to hygiene considerations and manufacturer warranties, all coffee equipment purchases are final once opened or used
- Customized or Made-to-Order Furniture – Items specifically manufactured to your specifications
- Final Sale Items – Clearly marked during purchase
- Damaged Items – Due to improper assembly or customer-induced damage
This policy aligns with industry standards for premium kitchen and specialty coffee equipment.
Return Process
Contact our customer service team within the 15-day return window by emailing [email protected] with the following information:
Subject: Return/Exchange Request – Order #[Your Order Number]
Body: Include your order number, order date, product name, reason for return, and preferred resolution (refund or exchange).
Our Oakland-based team will respond within 24 hours during business days with:
- Return authorization number
- Prepaid shipping label (for qualified returns)
- Detailed packing instructions
- Return shipping address
Package your item securely using the original packaging and include all components. Attach the provided shipping label and drop off at the designated carrier location.
Once we receive your return, our team will:
- Inspect the item within 3-5 business days
- Process your refund or exchange
- Send confirmation email with tracking for exchanges
Refund Information
Refund Timeline
- Credit Card/PayPal Refunds: 5-10 business days after return processing
- Bank Transfer Refunds: 7-14 business days depending on your financial institution
Refund Amount
Your refund will include the full product price. Original shipping fees are non-refundable, except in cases where we sent the wrong item or a defective product.
Exchange Processing
Exchanges are processed once we receive and inspect your return. You’ll receive email confirmation with tracking information for your new item. Standard shipping timelines apply for exchanged items.
International Returns
For our valued international customers:
- Return shipping costs for international orders are the customer’s responsibility
- Customs duties and taxes for returned items cannot be refunded
- Return processing may take additional time for international shipments
Damaged or Incorrect Items
If you receive a damaged item or incorrect product, contact us immediately at [email protected]. We’ll arrange for a prepaid return label and expedite replacement at no additional cost.
Contact Our Customer Service Team
Our dedicated customer service team is here to ensure your Furnabrew experience meets our premium standards. Contact us with any shipping or return-related questions:
Email: [email protected]
Address: 441 Merritt Avenue, Oakland, US 94610
Response Time: Typically within 24 hours during business days
At Furnabrew, we believe that transforming your kitchen experience includes standing behind our products with confidence. Our shipping and returns policies reflect the same attention to detail and commitment to quality that defines our premium kitchen essentials collection.